At Vitaluxe360, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are here to help. Please review our Refund and Returns Policy below for more details.
1. Returns
We accept returns on most items within 30 days of purchase. To be eligible for a return, the following conditions must be met:
- The product must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must have a receipt or proof of purchase.
Non-returnable items:
Certain products, such as opened skincare products, cosmetics, or items marked as non-returnable, are not eligible for return due to hygiene and safety reasons. If you are unsure whether your item is returnable, please contact us before initiating the return process.
2. Refunds
Once your return is received and inspected, we will notify you by email whether your refund has been approved or denied. If approved, your refund will be processed to your original method of payment.
- Refund Processing Time: Refunds typically take 5-7 business days to appear on your bank statement after being processed.
- Original Shipping Costs: Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).
If you haven’t received your refund after the estimated processing time, please check with your bank or credit card company. In some cases, it may take additional time for the refund to be posted.
3. Exchanges
We do not offer direct exchanges at this time. If you would like to exchange an item, please return the original item for a refund and place a new order for the product you wish to receive.
4. How to Return an Item
To initiate a return or request a refund, please follow these steps:
- Contact Us – Reach out to our customer service team at contact@vitaluxe360.com. Be sure to include your order number and the item(s) you wish to return.
- Return Instructions – Once your return is approved, we will send you instructions on how to send the item back.
- Shipping the Return – Pack the item securely in its original packaging and ship it back to us. You will be responsible for the shipping costs, unless the return is due to an error on our part.
- Confirmation – Once we receive and inspect the returned item, we will notify you of the status of your refund or exchange.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Insert email address] with details and pictures of the issue. We will work with you to resolve the situation, whether that means issuing a refund, sending a replacement, or offering an alternative solution.
6. Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders are processed quickly, and once an order has been shipped, it cannot be canceled. If you cancel before your order is processed, we will issue a full refund.
7. Shipping Costs for Returns
You are responsible for covering your own return shipping costs unless the return is due to an error on our part. Shipping costs are non-refundable, and you are responsible for ensuring the safe return of the product. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
8. International Returns
For international orders, the return shipping costs and customs duties are the responsibility of the customer. Please contact us for specific instructions on returning international orders.